Many business owners are faced with the question of who to choose as their fulfillment service provider. One of the most important factors to consider is what your goals are for the fulfillment service. Below, we’ll outline some of the most common goals and discuss how they can help you make an informed decision about which fulfillment service to select.
What types of services does a company need to use?
Fulfillment services are essential for eCommerce businesses of all sizes. Whether you’re a startup with a small order volume or an established retailer, here are the six main types of fulfillment services you may need:
- Order Fulfillment Service: This service handles the entire process of fulfilling customer orders, from receiving them to shipping them out. Sometimes referred to as “post-shipment” or “shipping management,” this service includes everything from tracking orders to issuing refunds.
- Order Processing and Order Fulfillment Service: This package includes all the features listed under “Order Fulfillment,” but also includes tools that help you manage your customer data and improve customer experience.
- Order Retrieval and Order Fulfillment Service: This service enables you to find and contact customers who have placed orders with your business but not yet received them. It can also help you get in touch with customers who have made mistakes with their order (by erroring their address, for example).
Factors of choosing a service provider
- Speed of Delivery – One important factor to consider when selecting a fulfillment service is how quickly your orders will be delivered. This includes not only items that are ordered directly from the business, but also any items that are ordered through third-party sellers that you work with. It is important to find a fulfillment service that can meet your delivery deadlines, even if it means sacrificing some quality control or customer service.
- Quality Control – Another important factor to consider when selecting a fulfillment service is its quality control measures. This includes things like ensuring your orders are shipped quickly and in an appropriate manner. It is also important to find a provider like Yun Fulfillment that has a robust quality control team so that you can manage issues remotely if needed.